Shipping policy

At Maryam Jewellers, we are committed to delivering your precious jewellery safely and promptly. Please review our shipping policy below.

1. Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email with tracking details once your order has been dispatched.

2. Shipping Timeframe

We offer standard shipping with an estimated delivery time of 5-7 business days from the date of dispatch. Please note:

  • Delivery times are estimates and not guaranteed.
  • Delays may occur due to high order volumes, public holidays, weather conditions, or courier delays beyond our control.
  • Remote or rural areas may experience longer delivery times.

3. Shipping Charges

Shipping charges are calculated at checkout based on your location and order weight. We may offer free shipping on orders above a certain value — please check our website for current promotions.

4. Shipping Carriers

We partner with reputable courier services to ensure safe and timely delivery of your jewellery. All shipments are carefully packaged to protect your items during transit.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number on the courier's website to monitor the status of your delivery in real time.

6. Packaging

All jewellery is shipped in secure, elegant packaging to ensure it arrives in perfect condition. We take extra care with fragile and high-value items.

7. Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you to arrange re-shipment. Additional shipping charges may apply.

8. Lost or Stolen Packages

Maryam Jewellers is not responsible for packages lost or stolen after confirmed delivery. If your tracking information shows "delivered" but you have not received your package, please contact the courier directly and reach out to us so we can assist where possible.